Engineer support
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Can't find your answer in the guides or videos? Our engineers are available to help with wiring, compatibility questions and installation problems for all supported models.
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Common questions
What is the factory password??
666666 or 8888.
My car original system looks bad after install the android unit, what should i do?
There are two solutions. The first is to check: Settings - Factory Settings - Enter Password - Settings - Automatically Select. If this setting does not work for your vehicle, please contact us, and we will send you a video demonstrating the steps for the other solution.
There is no sound when using CarPlay, but the sound works normally if I switch back to the car's native Bluetooth.
This is because your phone is connected to the original Bluetooth; please 'forget' or ignore that original Bluetooth connection on your phone.
Cannot connect with Carplay.
Step 1 Make the screen connect with WiFi; Step 2 Pull Down The Status Bar- Long press 'Hot spot'-WiFi Hotspot -Advanced -AP Band- Switch to 2.4Ghz; Step 3 Turn OFF the car more than 5 minutes.
The audio sounds sometimes terrible.
Make the media volume to 20-25(Setting -Volume -Media)